Diana Clark
Owner/operator
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The Rocks Travel
Diana is the owner/operator of The Rocks Travel and works closely with Fiona who is a fully trained and experienced International/Domestic Consultant. Warwick is the agency’s “Mobile Travel Agent” and works out of Sydney, where he has a large network of people who love to holiday! Their itineraries are processed through the agency and redirected back to him for service and care.
Our agency has been operating for many years and we love creating holiday itineraries across the globe as well as within Australia. We have many return clients so that indicates that they obviously enjoy what we do as well!
Our philosophy is “Your holiday begins as you walk through our door”
We offer a friendly, professional approach.
After sales service is essential for return clientele and any problems that may have arisen during their holiday is addressed fully. A satisfactory outcome is our priority. We have a 24 hour turn-a-round policy on all aspects of travel queries. We give 100% of our energies to ensuring client satisfaction
Customer Service to us means we give our total focus in achieving the needs and requests of our clients. Whether they are looking for an interstate rail/bus service or a complete package we source the best value and options available. We are a small agency in a close community and this means we can be available 24 hours a day, 7 days a week.
For example, when our clients are overseas they have our contact details and are assured of our accessibility throughout their journey. We have had clients call us from Europe just to share their excitement as well as seek our advice.
Diana St John Clark trading as The Rocks Travel. Lic No 2TA5299
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